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发表于 2015-10-14 07:22:18 |显示全部楼层
Awareness and High Customer Proposal Drive Utility Satisfaction
Info contained on this page is provided simply by an independent third party content supplier. WorldNow and this Station make virtually no warranties or Cialis representations in link therewith. Power 2014 Consumer Proposal StudySM released today.The study, currently in its second year, options the level of residential customers bridal with their electric utility plans, products and services and is based on reactions from customers of electric programs throughout the United States and Nova scotia. The study provides electric utility bills with insights regarding customer awareness, familiarity and using their utility programs, products; ease of enrollment and response in these offerings; and the affect these offerings have on the general customer experience. Power. "Utilities should understand that while some programs tend to be popular and satisfying within a demographic, various programs are necessary to address the needs across many customer segments."Overall satisfaction ascends as utility program response increases. Satisfaction among customers who are not aware of any plan is 587 (on a louboutin 1,500 point scale), compared with 646 those types of who are aware of program choices but do not participate. Satisfaction increases to 655 among customers that participate in one program and also increases dramatically, to 834, when customers are engaged in seven if not more programs.Engaged customers are driven toward self service and call their utility usually, mitigating contact center call volumes by 21 pct, which helps reduce contact core costs.A majority (60%) of customers assessment their energy usage and maintain job security, up from 54 percent within 2013. Only 3 percent coming from all customers review their Air Force utilization more frequently than monthly.Among the highest rated utility program solutions (on a 10 point level) are social media tools in which compare usage and previous appliance/refrigerator recycling in a tie (Eight.1 points each), at the bill (7.9) and remote adjust thermostat (6.9). The least satisfying software programs include a tool comparing application to other households (6.9) and time of day electric use price plan (6.6).Products and services with the highest engagement rates include e payment (21%), level or equal pay plan (6%) and thermostat control (3%).The following utility brands perform specially well in overall client engagement through participation into their products or services (in alphabetical order): Arizona Open public Service, Baltimore Gas Electric and Salt River Project. The next brands perform particularly properly in overall product or service full satisfaction (in alphabetical order): Dominion Virginia Power, FPL and also SMUD.The 2014 Consumer Proposal Study is based on more than Twenty seven,000 responses from housing customers of 143 electric ammenities that represent many of the top rated electric utility brands. The research was fielded in January along with February 2014.Two People Caught in Connection with Evington Woman's DeathTwo People Arrested in Connection with Evington Woman's DeathCampbell Co., Marketing assistant   The Campbell County Sheriff's Office has got arrested two people in connection with a great Evington woman's death.US making case tying separatists to plane crashUS building case tying separatists for you to plane crashUpdated: Friday, July 17 2014 7:32 Pm EDT2014 07 18 23:Thirty-two:22 GMTPresident Barack Obama will share the downed plane in Ukraine from your White House Friday morning.The United States began building a circumstance Friday linking pro Euro separatists to the shocking downing on the passenger jet in Ukraine. A somber President Barack Obama declared a deaths of those on board, including at.Local Police Fleets Troubled by Ford RecallLocal Police Fleets Affected by Ford RecallLynchburg, VA   Local police patrol cars and trucks are among the Ugg more than 100,000 vehicles recalled by Kia for an axle issue.

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